Harden is committed to understanding our clients' unique priorities and objectives. Client Support Teams exist in all service areas (also see Services), giving each client a multi-disciplinary Harden team that matches their internal risk management or benefits staff by function. Through a careful process of exploration and learning, the Harden team formulates a measurable plan and strategy for answering the needs of the client. This strategic, objectives-based approach is known as InSight.

InSight optimizes our clients' investments in insurance, risk management and employee benefits by providing critical knowledge. InSight facilitates informed decisions and prioritizes delivery of resources based on specific objectives.

Discovery | Definition of needs, priorities and objectives
Evaluation | Audit of existing program
Design | Development of strategies to achieve client objectives
Implementation | Execution of solutions/service delivery
Measurement | Assessment of performance/accountability